Ask the Community

This is pretty much unheard of and sounds incredibly dangerous. I recommend contacting S&W customer service HERE ( https://www.smith-wesson.com/customer-service/contact-us ) I hope this helps!

David, this is definitely an assembly issue or defect with how far the slide flew. Hope no one was hurt/injured. Please contact Smith and Wesson Customer Service for advice/resolution at 1-800-331-0852 Ext. 2904 8:00 a.m. to 4:45 p.m. Eastern Standard Time, Monday - Friday

David, we're just customers as yourself not buds employees but after the firearm is transferred you would have to go through the manufacturer. You can contact Smith and Wesson at 1-800-331-0852 Monday-Friday 8:00AM-4:45PM, or you can email them at ( qa@smith-wesson.com ). Sorry you're having issues but hope this helps.

For future reference NO ONE on the Q&A works for Buds we are all customers like you. That said.. This is not the 1st time Ive heard of this happening with this little .380 glad no one got hurt. Sorry to say once you sign off on the 4473 form IE take ownership of a firearm ONLY the manufacturer can help you. This goes for any and every firearm. So you need to contact S&W for warranty service qa@smith-wesson.com be sure to have your serial number on hand. Good luck!

For future reference NO ONE on the Q&A works for Buds we are all customers like you. That said.. This is not the 1st time Ive heard of this happening with this little .380 glad no one got hurt. Sorry to say once you sign off on the 4473 form IE take ownership of a firearm ONLY the manufacturer can help you. This goes for any and every firearm. So you need to contact S&W for warranty service qa@smith-wesson.com be sure to have your serial number on hand. Good luck!

David, you need to contact S&W at 1-800-331-0852 Ext. 2904 8:00 a.m. to 4:45 p.m. Eastern Standard Time, Monday - Friday. Good luck with this issue.

You'll need to contact S&W for warranty service qa@smith-wesson.com be sure to have your serial number on hand.