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Christopher, if you post another question and give us the model number or upc we could help you. You can find the upc and model number under the products description. You can also Google the upc and model number and confirm the product that way. You can contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm or use the blue chat button at the bottom right corner of your screen. Hope this helps.