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Dennis, I personally have not had this issue but I'd contact crimson trace to ask them, they'll be able to help you at (800) 442-2406 or here's a link you can use to email them. Sorry you're having trouble but hope this helps, link to email here............https://www.crimsontrace.com/contactus/?form=ContactUs
Dennis, it is a factory defect Sir. I have a Crimson Trace Green Laser and the elevation screw works and feels the exact same as the windage screw adjustment. Crimson Trace can likely resolve this for you at (800) 442-2406 or by online contact for service at crimsontrace.com/contactus/?form=ContactUs -- Cheers and stay safe!
Dennis, this sounds like a factory defect. I would contact Crimson Trace at (800) 442-2406 or online at crimsontrace.com/contactus/?form=ContactUs .....Good luck and have a great day!