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I have always been very pleased with chat.

Hi David, I just got through at 1-859-368-0371- should be good till around 8pm. May be hit or miss as Buds seems short staffed. Cheers and stay safe!

David, chat is not what it used to be. Just keep trying 1-859-368-0371, I would try early, like 9am as soon as they open. Good luck, stay safe , & have a great day!