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Hi Big Mike and welcome. Please try logging off, clearing your browser cach, logging back in and retrying or try in a different browser. If you still have issues, try resaving your credentials to .png file format before upload attempt. Buds Customer Service may be able to assist at 1-859-368-0371 9am-8pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 8pm Mon - Sat and 9am to 7pm Sunday.

Hey Big Mike, you can also fax to 1-800-804-5569 or email FFL@Budsgunshop.com Also, Buds Customer Service can assist at 1-859-368-0371 9am-8pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 8pm Mon - Sat and 9am to 7pm Sunday. Stay safe & have a great day!