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Hi Chris make sure there are no spaces before or after the number.

If that doesn't work try LiveChat (available from 9AM to 9PM 7 days a week), the "Blue Chat Now" button at the bottom right of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

also make sure you're not putting the card number in coupon code spot above the shopping cart.

Click on "order Status/Account" - scroll down to view my gift cards - copy and paste your gift card code - and try this code upon checkout. If does not work contact customer service staff via LiveChat (available from 9AM to 9PM 7 days a week), the "Contact Us" tab at the top of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

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customer service (859) 368-0371 available 9AM to 9PM EST Monday through Friday) or use the blue Chat Now button