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I wouldn't file anything. I would contact Buds asap BUDS 859-368-0371 or use the blue chat now button on bottom right. - Please click the green box stating it as the best answer. We are rated on our answers and are just volunteers, not Buds employees. You can choose more then one Thank you!

I would contact Henry directly for advice/resolution and not attempt/damage anything on the NIB rifle for warranty purposes Ben. Tele: 201-858-4400 or https://www.henryusa.com/henry-repeating-contact/?concerning=warranty-service

try pushing down on the top of the tube as you twist it