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Hi Janet, live chat just ain't what it used to be. You just have to keep trying, or call 1-859-368-0371 9am-8pm EST Mon-Fri. Stay safe & have a great day!

Hi Janet and welcome. Seems the best time for phone or chat is between 1pm and 3pm for some odd reason. Cheers, stay safe and don't give up! 1-859-368-0371 9am-7pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 7pm Mon - Sat and 9am to 7pm Sunday.