Reviewed By: Thomas B on 02/12/2016
Rating: [1 of 5 Stars!]
Let me start by saying Bud's was fine on this transaction. Shipping was a tad slow but it was the Christmas season.
I picked up my Redhawk at my FFL and all seemed fine. Everything worked fine and it dry fired without a hitch. I took it
home cleaned and lubed a touch and took it to the range a few days later.
At the range, I loaded it up and first tried to pull the hammer back to shoot DA. Hammer stopped half way back and the
cylinder locked up completely. I unlatched the cylinder rotated it and then tried again. Same result.
I called Ruger and they had UPS pick it up the next day for return and inspection. Two day delivery and UPS took NINE days
to get it back to Ruger.
After Ruger received they called me the next day to say the .44 was to be scrapped and they would be sending me a new one.
Through the whole process the Ruger people were excellent. I cannot speak highly enough of their customer service.
This two day delivery took 3 days by UPS.
Upon receiving this Redhawk I cleaned and lubed and took it down to the range. Loaded, shot one, two and then on the third round
hammer locked and I had to unlatch. I reloaded the two spent rounds and tried again. One, two and locked up again. I wiggled the
cylinder and was able to get past the problem and finished the four remaining rounds. I proceeded to shoot 10 more complete cylinder
loads and the firearm locked up on five of them.
Called Ruger and arranged to have it returned. The Ruger representative was mortified that this happened again. Ruger customer
service was again wonderful and sent in the order for UPS to pick up the next day for overnight shipment. I needed to be at home
for the pickup. UPS did not show the next day, or the next, or the next. Finally did show up on the fourth day and pretty much did not
give a you know what that I had to wait by the door for FOUR days when it was supposed to be picked up the next day.
Upon return to Ruger a CSR called to ay this Redhawk was also being scraped and they were very sorry. We have made other arrangements
for a different firearm and I feel Ruger did me right in taking care of the situation. I am a big fan of theirs and Ruger products (I do have five
other Rugers of which I am very happy).
Too bad, as I wanted the .44, but Ruger did take care of me, but I still have to rate this one a "1".
Now UPS is a pile of dog excrement and I rate them a "-1,287".
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