Contact Buds directly at LiveChat (available from 9AM to 9PM 7 days a week), the "blue chat now" button at the bottom right of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

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If it is an accessory, just contact Buds directly at LiveChat (available from 9AM to 9PM 7 days a week), the "blue chat now" button at the bottom right of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday). If a firearm you should have your FFL or yourself, preferably both, contact Buds to have them start the pickup process. What ever the return shipping have your FFL email you shipping/tracking information so you know when it arrives at Buds. Once it arrives your refund or replacement should begin processing.

It will not let me post the procedures for accessories so here is the link it is question 26 budsgunshop.com/catalog/faq.php

Firearms - It is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer. If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund or replacement firearm if available. If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration.