Things are crazy at buds right now the only way to reach them is with the Chat function "There has been a sudden and substantial increase in order volume across the sporting goods industry. Because of this, we are currently unable to answer phone calls at this time. Customer service staff are now taking live chat requests ONLY until further notice. This allows us to help more customers in a quicker fashion.
To access the Live Chat and Customer Q&A features, go to our website and click the "Chat Now" button in the bottom right corner.
All other social media platforms will be turned off for the time being, so we ask that you utilize these features."

Please select a best answer. Also please note that the 1st answers given are at the bottom of the thread.. You can select more than one best answer by opening the question in multiple windows/tabs (before selecting best answer) then selecting a different answer in each window/tab

Daniel, wish I had something concrete to tell you Sir. Being customers the same as yourself, we cannot give you an answer. There is mass panic buying, personnel issues due to COVID-19 and many retailers are simply overwhelmed. Hopefully, Buds will pull it together and get their many issues resolved. Hope they do soon. Stay safe and Cheers!