Amanda, Buds Customer Service can assist you but, as you know, they are having contact, logistical and order issues due to COVID-19. You just have to keep trying to contact them via Live Chat since their phone 1-859-368-0371 is currently not manned. I wish I had something concrete to tell you Sir. Being customers the same as yourself, we cannot give you an answer. Buds will have to pull it together and get their many issues resolved. Hope they do soon. Stay safe and Cheers!

I wish there was a live chat button at the bottom of the page and I would use it.

Just keep calling sista. Good luck yo.

Email I got from Buds "There has been a sudden and substantial increase in order volume across the sporting goods industry. Because of this, we are currently unable to answer phone calls at this time. Customer service staff are now taking live chat requests ONLY until further notice. This allows us to help more customers in a quicker fashion. To access the Live Chat and Customer Q&A features, go to our website and click the "Chat Now" button in the bottom right corner. All other social media platforms will be turned off for the time being, so we ask that you utilize these features."