Try the Chat now tab at the bottom right. I do not think the are manning the phones at full strength yet.

The stores are loaded with customers, Bad to say but people in the store are more then likely going to spend money. A hpone ca is a possible sale

Greg, It is a tough time. People are tying up the lines with questions that can be answered easily with a little effort elsewhere. Just keep trying. Chat Button works pretty good. I've gone from 13th to 19th on line to an answer in a couple minutes.

Greg, Buds normal Customer Service number 1-859-368-0371 9am-9pm EST Mon-Fri. just directs you to use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.