Michael, take some detailed pictures and contact Buds Customer Service at (859) 368-0371 available 9AM to 9PM EST Monday through Friday to have the firearm picked up and replaced or money refunded if you have not already done the paperwork. Otherwise, Smith and Wesson 1-800-331-0852 Mon-Fri 8:00AM-5:00PM Eastern Time will need to be notified. Sorry you had an issue and I hope you get it taken care of soon. Cheers and stay safe!

if the gun is damaged do not accept shipment and contact Buds customer service (859) 368-0371 available 9AM to 9PM EST Monday through Friday or use the blue chat now button they will arrange to have it returned and replaced If you have already accepted the gun then you will need to contact S&W to have it fixed By Telephone:
(USA) 1-800-331-0852
Mon-Fri 8:00AM-5:00PM Eastern Time