Jordan, They've got IT working on it. My last 2 orders I had to have Customer Service place for me. One over the phone and one with the Chat Now button. No secret answer. Just an overwhelmed website.

Some customers have been having this same issue lately you might try clearing your browser history and then refresh the page, you may also try using another browser, if this still doesn't resolve the issue you may need to
Call buds during buissnes hours at 859-368-0371, 9am-9pm eastern Mon-Fri
use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday