Tracey, unfortunately I am out of ideas as to why. Buds or Credova support will be you best option tomorrow morning. I know it's frustrating but, they should be able to get you going. Cheers and stay safe!

Yeah there's really not a whole lot anyone else here can tell you, if you tried a different browser like James said, and tried clearing your history and logging back in like I said l, then there's likely some sort of technical issue that we aren't going to be able to help you with, we are volunteers, not buds employees, your likely gonna have to wait it out until tomorrow