Erwin, yes, you can contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm or use the blue chat button at the bottom right corner of your screen. Hope this helps.

Erwin, yes, but you may not get a live person, 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday. I have found the blue chat button works best. " If you have placed an order and received a confirmation number we do have your order. Although shipping is delayed substantially beyond our standard terms, the website is automatically securing your item(s) as they are ordered. Our limited staff is currently only reaching out to customers when there is an actual issue with their order. So... not hearing from us is actually a good thing. Repeated attempts by hundreds of thousands of people to check the status of their order is not going to help expedite anyone's order. It only makes it more difficult for us to assist those relative handful of customers who actually require human assistance to resolve an issue with their existing order."

Erwin, yes Sir. 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.