please logoff, clear your browser cache and cookies and retry or try logging into a different browser. if that does not work Contact Buds customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button and they will help you . We are not buds employees we are volunteers that answer questions

Ryan, seems to be working just fine for me. I just typed in hellcat pro and a bunch popped up. If you already tried clearing your browser and cache and that didn't work I'd recommend trying a different platform. So if you're using your phone try a tablet or computer and vice versa. Another option to find the model number or upc by googling the item and then enter the model number or upc under buds search. You can also use buds menu to search by manufacturer. Sorry you're having trouble but hope this helps

Ryan, please logoff, clear your browser cache and cookies and retry or try logging into a different browser. Buds search is a bit odd so I find the UPC Code of what I am seeking on other vendor websites and then search by UPC on Buds and it works well. Cheers and stay safe!