Charles, you can reach Buds Customer Service at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday. Also see return policy here budsgunshop.com/shipping.php

Hi Charles, Buds direct contact phone is 859-368-0371 Monday thru Friday 9am to 8pm. May need to ask for a supervisor or manager. Cheers and stay safe!

You'll be able to contact Bud's customer service at 1-859-368-0371 9am-9pm EST Mon-Fri.
Or if you prefer, you can use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.
As mentioned, ammo cannot be returned. And if this was a firearm then once it is transferred to you, they also will not return it. Now, If there is a malfunction/damage from factory then you'd need to contact the manufacturer of said firearm.
Good Luck!!

It also depends on what you ordered. I Know ammo can't be returned and firearms can't be returned once transferred into your name. No gunshop online or in person accepts returns for ammo or firearms, believe they legally aren't allowed to. That's why for firearms I always recommend that people thoroughly inspect it before they do any paperwork at their FFL dealers because if you find any issue you can have the FFL ship it back to buds for a refund or exchange. Once you transfer it into your name it's legally yours and can't be returned, so any issues would have to go through the manufacturer. If it's just accessories buds shouldn't have any issue returning it and id recommend contacting them. Again hope this helps

Charles, you can contact buds customer service at 859-368-0371 Monday thru Friday 9am to 8pm or you can use the blue chat button at the bottom right corner of your screen. You can also email buds by clicking on the envelope at the top of the page, They'll be able to assist you. We're just customers as yourself not buds employees, so we can only point you in the right direction. Sorry you're having trouble but hope this helps some.