Hi Kenneth, the process will start by contacting Buds Customer Service to arrange an RMA via phone or chat at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday. Cheers and stay safe!

Kenneth, you would start by contacting buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm or you can use the blue chat button at the bottom right corner of your screen. They'll give you a label to return the item. After they receive the item you will be refunded. Hope this helps.

Ken, Buds Customer Service should be able to assist you at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.