Click on "order Status/Account" - scroll down to view my gift cards - copy and paste your gift card code - and try this code upon checkout. If does not work contact customer service staff via LiveChat (available from 9AM to 9PM 7 days a week), the "Contact Us" tab at the top of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

customer service (859) 368-0371 available 9AM to 9PM EST Monday through Friday) or use the blue Chat Now button

If you feel an answer is helpful please click the green box stating it as the
best answer. We are rated on our answers and are just volunteers. You can
choose more then one Thank you!

also make sure you're not putting the card number in coupon code spot above the shopping cart.

If that doesn't work try LiveChat (available from 9AM to 9PM 7 days a week), the "Blue Chat Now" button at the bottom right of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

Hi Chris make sure there are no spaces before or after the number.