Hi Cornelius, since the Community members here are not Buds employees, Buds Customer Service can get this straightened out for you at 9am in the morning at LiveChat (available from 9AM to 9PM 7 days a week), the "blue chat now" button at the bottom right of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

you will need to Contact Buds at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button and Speak with them (if no resolution you can dispute the charge on you card through your bank/card provider) We are not buds employees we are volunteers that answer questions

To select more than on answer you have to open the question in multiple windows before selecting a answer the select a different answer on each open window/tab

Please click the green box stating it as the best answer. We are rated on our answers and are just volunteers, not Buds employees. You can choose more then one Thank you!

Hi Cornelius, Please Contact Buds at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button and Speak with them (if no resolution you can dispute the charge on you card through your bank/card provider) We are not buds employees we are volunteers that answer questions

you will need to Contact Buds at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button and Speak with them (if no resolution you can dispute the charge on you card through your bank/card provider)
We are not buds employees we are volunteers that answer questions