Aubrey, That is a loaded question. Where, when, and how was it lost? Insured during shipping. Once transfer from FFL takes place no recourse. If shipping record shows it got to FFL and lost then your problem is with FFL. If the firearm is damaged do not accept transfer. To answer your question all you can do is file a claim with Norton. Easy to do. Go back to email from Norton on the order and open a claim.

If you took possession (did transfer paperwork)of the gun most likely it will not be covered but Contact Buds customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button and they will help you We are not buds employees we are volunteers that answer questions