Thomas, only Buds Customer Service can assist you but, as you know, they are having contact, logistical and order issues due to COVID-19. You just have to keep trying to contact them via Live Chat since their phone 1-859-368-0371 is currently not manned. I wish I had something concrete to tell you Sir. Being customers the same as yourself, we cannot give you an answer. Buds is working to get many issues resolved. Hope they do soon. Stay safe and Cheers!

Unfortunately, we won't be able to help you as we are customers just like you. Though it is very time-consuming and difficult to get a hold of customer service during this time, please continue trying customer service or using the chat option located on the lower right side portion of your screen. It was my pleasure to assist you.