Joshua, only Live Chat is the current means of reaching Buds. Even the phone directs you to Chat in the lower right corner from 9am to 9pm Mon - Sat and 9am to 7pm Sunday.

Robots on live chat are the only line of communication. They don't know anything. Good luck!

phones and email are not being manned Contact Buds customer service use the blue chat now button it’s the only way to communicate with buds at this time . We are not buds employees we are volunteers that answer questions

Joshua, Yep. The only way to contact them is during business hours on the Chat Now button on bottom right hand corner of website. Too many crazy calls and questions tying up the lines. So just went to live chat. People think a phone call will speed up their order and it just ties things up.