Unfortunately due to the pandemic some gun stores are legally forced to operate this way. It could also be the store owners preference. I would contact them as soon as possible and make an appointment to get your weapon.

The first gun I bought on line, I had sent to the FFL nearest my house. Big mistake. The guy ran a business and was FFL on the side. Took a week to even get a hold of him. Don't know how he ended up on the preferred FFL list. It's a good idea to contact your FFL before you have gun shipped, even if he is on the preferred list, and especially now with this covid-19 going on.

Peggy, this is actually not normal unless they are decontaminating the entire shop after each appointment. Their rules are their rules I guess. I just left my FFL on an E-Gunner pickup not 1 hr ago and was in and out in 10 minutes.

Also make sure you have all required identification. I can't tell you how many customers didn't bring sufficient I'd with them.

some states have a waiting period if its not a state requirement it is not normal but a we aren't living in Normal times right now

Sounds like they are terrified of covid. One of our gun stores was appointment only for a little while. Their choice. Live and learn. Next time call around.