I'm not sure mine only pops up when I'm looking at products or type something in to search. Think it only works once in awhile on phones, not sure about computers or tablets. You can contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm. Hope this helps.

Ellis, this is usually a sign of order spikes again Sir. Try contact by phone at 859-368-0371 Monday thru Friday 9am to 9pm. Cheers and stay safe!

It seems to come and go contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm. CST

Buds website has been wonky lately, I think they are doing maintenance on the site, and if they aren't they should be.
You can report issues you are having with the website here (under the "email us" is a link that says "website errors/suggestions)
budsgunshop.com/contact_us.php />-------------------
There are other email options to contact support on that link as well, or you can always
Call buds during buissnes hours at 859-368-0371, 9am-9pm eastern Mon-Sat and closed Sunday

Ellis, if I'm using Firefox, the chat feature does not show up, but it does show up on Safari, so you may need to try another browser. Have a great day!