Robert, yes Sir. Sorry you are having an issue so soon. I would start the RMA process here and keep meticulous records of the entire warranty claims process : charlesdaly.com/warranty.php

Robert, The Charles Daly 5-year warranty guarantees for two years after the original purchase date of the original owner, free parts and labor for defects which have been found during use; wear of parts which shouldn’t be subject to wear, or excessive wear of parts subject to wear and further supply free parts for an additional 3 years except for wood. Wood is covered for 1 year. The customer must provide evidence they are the original owner and proof of the purchase date with a receipt or other valid proof. Information on how to obtain warranty service here >>> charlesdaly.com/warranty.php