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Jim, unfortunately if you already transferred the firearm into your name buds cannot return it. You would have to get warranty work done by the manufacturer. But sounds like you're just having trouble loading the magazine. I know several magazines can be difficult or impossible to load with a speed loader due to their shape. I'd recommend looking for a magazine loader specifically made for Colt smg mags. If interested here's a link to a inexpensive magazine loader specifically made for Colt smg mags like you have. Sorry you're having trouble but hope this helps some, link here...................... budsgunshop.com/product_info.php/products_id/3083/promag+pm187+9mm+5+rd+black+finish

Jim, try the C O L T SMG Maglula Loader and Unloader. Bud's item number 108909 (they won't even let me post a link to their own item). This model is compatible with C O L T SMG chambered in 9mm Luger, not like the UPLULA, which stands for “Universal Pistol Loader/UnLoader Accessory” and is designed for pistol mags, not SMG mags. I bet this will solve your problem. Good luck & have a great day!

I would reach out to springfield armory springfield-armory.com/contact/ or 1 800 680 6861 so they can help you with your issue

I would reach out to springfield armory springfield-armory.com/contact/ or 1 800 680 6861 so they can help you with your issue

You now own the rifle. Springfield Armory may be you best source to fix the problem.

Hi Jim, please contact Buds Customer Support directly and see what you can work out. Once a firearm is transferred there is little recourse other than contacting the Manufacturer and reporting the defect or seeing what Buds may do on your behalf. I'm terribly sorry you experienced this issue. Buds is at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday. Springfield Armory Customer Service is at 1 (800) 680-6866 ------------- springfield-armory.com/contact/